Refund and Exchanges Policy

At DST Embroidery Designs, we strive to provide high-quality digital products and exceptional customer service. Since our products are digital downloads, we have specific policies regarding returns and exchanges to ensure a fair and smooth experience for our customers.

1. Digital Products

All products offered on our website are digital files. Upon purchase, you will receive a download link, allowing you to access your files instantly. Due to the nature of digital products, we do not accept returns or exchanges.

2. Refunds

Because our products are delivered electronically and are accessible immediately after purchase, we do not provide refunds. However, if you encounter any issues with your download or have concerns about your order, please contact us at contact@dstembroiderydesigns.com within 14 days of your purchase. We will do our best to assist you and resolve any issues.

3. Exchanges

Since we do not accept returns, exchanges for different products are not permitted. However, if you believe you have purchased an incorrect item or have received a faulty file, please reach out to us within 14 days of your purchase for assistance. We may provide a replacement file or offer a different design at our discretion.

4. Issues with Downloads

If you experience any technical difficulties when downloading your purchased files, please reach out to us immediately. We are here to help and can provide alternative download links if necessary.

5. Customer Responsibility

It is the customer’s responsibility to ensure that they have the appropriate software and hardware necessary to use the digital products purchased. We recommend reviewing product descriptions and requirements before making a purchase to ensure compatibility with your embroidery machine.

6. Contact Us

For any questions or concerns regarding our return and exchange policy, please feel free to contact us at contact@dstembroiderydesigns.com. We value your business and appreciate your understanding of our policy.